Terms & Conditions
How will I receive the knitting pattern?
A download link for the digital pattern(s) which you've bought will automatically be sent to your provided email address directly after purchase.
Be sure to save your pattern(s) permanently to your device after download.
Please ensure, that you provide the correct email address, when placing an order - if the email address is incorrect, an order confirmation and download links will otherwise not reach you.
Payment
Augustins accepts payment with payment cards, PayPal and credit cards.
All stated prices on the webshop includes VAT, and prices are listed in Danish Kroner (DKK).
Payments to Augustins are processed through a secure payment server that encrypts all information using an SSL protocol, meaning that your data is safe and secure and cannot be read or accessed by third parties.
What if I find an error within a pattern?
Though each pattern has been thoroughly proofread and test knitted, errors can occur. In accordance with the Danish Sale of Goods Act (Købeloven), you have a 24-month right of complaint regarding defects in digital content (e.g., if a file is corrupt or unreadable). If you believe you've found an error that needs correction, please contact augustinsknitwear@gmail.com.
Will Augustins provide knitting support?
Yes, if the question is in relation to an Augustins pattern. Please contact augustinsknitwear@gmail.com for support, and expect the reply time to be between 3-5 business days.
Which languages are the patterns available in?
All patterns are available in a Danish and English version, and some are additionally available in Norwegian. Should you accidentally buy the wrong language version, please contact augustinsknitwear@gmail.com before downloading the file, if possible.
I'm having trouble downloading my purchased pattern, or haven't received it yet?
Sometimes, the email with the download link ends up in the spam folder. Please check this before contacting augustinsknitwear@gmail.com.
Am I allowed to share, resell or reproduce the pattern or physical garments knitted from the pattern?
No. The pattern is protected by copyright law and is for private use only. Do not reproduce, resell, or share the digital file or printouts in any way. You are not allowed to sell commercial items knitted from Augustins patterns.
What are the Terms and Conditions regarding the right of withdrawal?
There is no 14-day right of withdrawal on digital products/PDF patterns purchased in this webshop, as the product consists of digital content delivered immediately and not on a tangible medium, cf. the Danish Consumer Contracts Act (Forbrugeraftalovens § 18, stk. 2, nr. 13).
By completing your purchase and checking the required box at checkout, you expressly consent to the immediate delivery of the digital content and acknowledge that you thereby lose your 14-day right of withdrawal.
Complaints and ODR
If you wish to lodge a formal complaint regarding your purchase, please contact us first at augustinsknitwear@gmail.com. If we cannot reach a solution, European residents can submit a complaint via the EU Commission's Online Dispute Resolution platform here: ec.europa.eu/consumers/odr. When submitting, please state our email: augustinsknitwear@gmail.com.
Contact Information
Augustins v/Anne-Sophie Velling Jespersen
Moesgård Allé 1
8320 Mårslet
Denmark
CVR: 41811226
Email: augustinsknitwear@gmail.com